Our Services
Our services cover all matters that you should expect from your in-house team: finance, management, HR, legal, training, administration, a board, a resources department and mentoring.
In providing services, we often focus on key themes:
Patient Centric Care
Creating patients for life for whom you can seek optimum oral health outcomes. We do this by developing your treatment philosophy, building trust and loyalty with patients, improving your customer journey and patient experience. Developing a referral culture, and encouraging customer feedback.
Culture and Leadership
Your mission, aims and values which set your purpose and define your unique culture. Aligned with your leadership style. Developing a self-managed team who are capable of running your practice without you.
Your Staff
Identifying and recruiting the best staff, contracts, role descriptions, inductions, understanding employee motivation, personal plans, one-to-ones, training, creating a safe space where staff can thrive, managing staff, delegation, setting expectations, and longevity.
Communication
Creating an open communication environment, with communication systems, communication skills for all staff, giving and receiving feedback, regular and effective team meetings, huddles and delegation.
Policies and Protocols
Systemizing your practice to reduce risk, allow flexibility and maintain standards. From best practice use of your diary and practice management software to health & safety, staff manuals, and protocols.
Management Information
Regular, useful and targeted management information, such as KPIs, cashflow forecasting, cash management, understanding revenue drivers, cost analysis and benchmarking. As well as business planning, setting targets and growth.
Targeted Services
We work with specific roles: owners, dentists, specialists, hygienists, therapists, practice managers, nurses and reception staff. We assist with specific tasks or projects from buying or selling a practice to conducting interviews for clients.