Customer Management

Practice Management Academy Part 3

This is the third day of our three day Practice Management Academy, New Zealand’s only dental specific management academy. In February we focussed on People Management. In June we looked at Business Management. In this workshop we focus on the Patient Experience.
This workshop is designed with practice managers, practice administrators, practice owners and aspiring practice owners in mind.

Topics covered:

– Guiding the Patient Journey

– Creating a Treatment Coordinator Mindset

– Staying One Step Ahead of the Patient

– Turning Service into Loyalty